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Order Acceptance Policy
We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason. From time to time, in order to protect the security of your information, we may require additional verifications or information before accepting any order.
We are sorry but we are unable to process orders over the phone, this is to prevent credit card fraud, our system will detect that, and also to prevent any human error in taking the information like address info, order info, payment info.
When placing an order online this provides a proof of purchase providing a "paper trail" for you and us.
This is to protect you and our company as well.
We apologize for any inconvenience.
In this case, we will contact you by email to advise you on when the product will become available again, or if we have a recommended substitute product. If we don’t receive a response from you within 2 business days and the product remains unavailable, all remaining available items in your order will be shipped. If no contact has been made prior to shipping your order will shipped less the quantity that is out of stock, and your order will be refunded for any out of stocks. NO BACKORDERS WILL BE MADE.
Domestic Shipping Policies
There is no standard or flat rate for shipping. It is calculated automatically before you confirm an order, using Fed Ex and USPS shipping tables and are based on package weight and size, delivery distance and shipping method. Shipping costs approximately double for every upgrade. Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio. All of our orders are shipped via Fed Ex and USPS, and you will have options on shipping. The cost will adjust automatically with your choice. Once you have determined that the shipping is satisfactory, you can then process the order. When hot weather is upon us, we will modify our available shipping methods to make sure you receive your product in good shape. Please remember Saturday and Sunday are not business days.
Most orders are shipped from our warehouse within 48 business hours of placing the order – please allow time for processing. Orders placed during the weekends (Saturday and Sunday) will be processed on the following Monday, barring holidays. Shipping transit times begin the day after the order is picked up by Fed Ex.
Shipping transit times are as follows:
Ground: 1 to 6 business Days after processing period
3 Days: 3 Business days after processing period
2 Days: 2 Business days after processing period (receives high order priority)
1 Day: 1 Business day after processing period (receives high order priority)
USPS Priority- not a Guaranteed Service, just an estimation of delivery time. (DO NOT USE THIS SERVICE FOR TIME SENSITIVE ORDERS)
*Please note that these are estimate transit times based on Fed Ex & USPS shipping services.
Canada Shipping Policies
We offers Canada Standard Ground Shipping on all orders. Your actual shipping rate will depend on the exact weight and destination of your order. Remember that business days do not include weekends and holidays. There may be delays due to unforeseen circumstances or customs. There may be additional customs/import fees depending on your province, which are your responsibility. All shipments to Canada are subject to your standard Goods and Services Tax (GST), and to the Provincial Sales Tax (PST or QST), plus Canadian custom release fees. Customs merchandise duties - normally around 12% to 18% of the total order value, based on the types of products purchased - will be assessed by Canadian customs. A flat $10.00 Fed Ex brokerage fee will apply on all orders up to $200.00 in total value. Fed Ex brokerage fees for orders exceeding $200.00 start at around $42.00, and increase based on the total order value.
Canada shipping transit times are as follows:
Standard Ground: 7-10 Business Days
Express: 2-4 Business Days
*Please note that these are estimate transit times based on Fed Ex shipping services. *Import Tax, Duties, and tariffs: Customers are responsible for any additional import taxes, duties, and tariffs that are charged to their order upon delivery.
Shipping During Hot Weather
During the hot summer season, our store goes the extra mile to modify our packing and shipping methods to ensure you receive your product in excellent condition.
All orders containing meltable items (generally chocolate, wax and sugar free products) are packed in boxes with insulated liners and cold packs to help keep your chocolate and candy cool for up to 48 hours.
All shipping is reduced to two days or less and we only ship out meltable orders Monday through Wednesday to ensure that your shipment is not left to sit in a shipping facility over a weekend. We do everything within our power to pack your order as soon as we receive it and ship it within a two day period. As always, we are passing along the discounted shipping rates we receive from FedEx along to our customers.
You can also aid the shipping process by having your order shipped to a business address. These generally (but not always) receive shipments earlier in the day when temperatures are lower and have someone there to receive the package and bring it inside right away.
Once you receive you order, let it sit at room temperature. This will allow any product that may have gotten soft to return to it’s normal state.
We are unable to provide refunds for shipments damaged due to weather conditions, but we will certainly do our best to ensure that it arrives in excellent condition.
If you have any further questions about our summer shipping procedures, please contact us via email at firstname.lastname@example.org or call us toll free at 888-261-8277.
Please see the Fed Ex shipping map below for clarification on how long it will take to receive your order from us once it has been processed.